CareCalls FAQ's
Q. Can you make calls to people other than seniors?
A. Yes. Our service can be used to check up on anyone you care about..
Q. What forms of payment do you accept?
A. We accept all major credit cards and PayPal.
Q. Is there a contract?
A. No. You can use our service for as long as you need and can cancel at any time.
Q. What time do you call?
A. We make calls between 8:00 AM and 6:00 PM EST. We offer a choice between morning and afternoon/evening calls. We also have options available for exact time calls and after-hours calls.
Q. What if the person isn’t home when you call?
A. We will try to call back up to three times. If there is no response after three times, we will notify the primary contact that the call was unsuccessful.
Q. Can you make calls to a hospital, nursing home, or assisted living facility?
A. Yes. We can call anywhere there is an available phone line.
Q. How can I make changes to my service (address, phone number, or temporarily suspend service)?
A. Simply give us a call at 1 (888) 477-0435, or use the contact form at the bottom of the page. In the subject line, write "Change My Service" then tell us what you need changed.
CareFinder FAQ's
Q. What kind of services can CareFinder help me find?
A. We can help you find any number of services ranging from in-home care, to nursing care, to senior transportation and medical supplies and equipment. See the list of services in the right column of our CareFinder page to get a better idea.
Q. Are there any fees associated with using the CareFinder service?
A. No. CareFinder is a completely free service provided by CareCheckers.
Q. How long does it take to hear from service providers?
A. If you choose to have service providers contact you, we send them your contact information within 24 hours. At that point, it's up to the service provider to respond. We recommend they contact you either the same or next business day. If you choose to contact providers yourself, we will send you information on relevant providers typically within 24 hours.
Q. Are service providers approved or endorsed by CareCheckers?
A. CareCheckers does not endorse any service providers. In addition, we do not make any claims regarding the quality of care or services offered by affiliated service providers.
Q. If I have a question or problem with a service provider, who do I contact?
A. You must contact the service provider. We act as a third party and have no control over the services or policies of our affiliated providers. If you need contact information for any of our providers, you may contact us and we will provide it.
Q. Do you share my name, email, telephone number, etc. with third parties?
A. Your information is kept completely private. We will never share your information with any third party. If you choose to have service providers contact you, we will provide them only with the your contact information. Conversely, if you choose to contact providers yourself, we will not provide them with your contact information.
Q. Why can't I browse the directory?
A. Sorry about that. We're working on it and expect to have it up soon. In the meantime, feel free to use our CareFinder service request form to locate service providers in your area.
