CareCalls FAQ's
Q. Can you make calls to people other than seniors?
A. Yes. Our service can be used to check up on anyone you care about..
Q. What forms of payment do you accept?
A. We accept all major credit cards.
Q. Is there a contract?
A. No. You can use our service for as long as you need and can cancel at any time.
Q. What time do you call?
A. We make calls between 8:00 AM and 6:00 PM EST. We offer a choice between morning and afternoon/evening calls. We also have options available for exact time calls and after-hours calls.
Q. What if the person isn’t home when you call?
A. We will try to call back up to three times. If there is no response after three times, we will notify the primary contact that the call was unsuccessful.
Q. Can you make calls to a hospital, nursing home, or assisted living facility?
A. Yes. We can call anywhere there is an available phone line.
Q. How can I make changes to my service (address, phone number, or temporarily suspend service)?
A. Simply give us a call at 1 (888) 477-0435, or use the contact form at the bottom of the page. In the subject line, write "Change My Service" then tell us what you need changed.
